Log retrieval errors in the US region

Incident Report for mailgun

Resolved

This incident has been resolved.
Posted Jun 23, 2026 - 09:09 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 23, 2026 - 08:56 PDT

Update

We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery continue operating normally.
Posted Jun 23, 2026 - 08:25 PDT

Update

We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery are operating normally.
Posted Jun 23, 2026 - 07:52 PDT

Update

We are continuing to work on a fix for this issue.
Posted Jun 23, 2026 - 07:13 PDT

Update

We are continuing to work on a fix for this issue.
Posted Jun 23, 2026 - 06:10 PDT

Update

We are continuing to work on a fix for this issue.
Posted Jun 23, 2026 - 05:07 PDT

Update

We are continuing to work on a fix for this issue.
Posted Jun 23, 2026 - 04:19 PDT

Update

We are continuing to work on a fix for this issue.
Posted Jun 23, 2026 - 03:41 PDT

Update

We are continuing to work on a fix for this issue.
Posted Jun 23, 2026 - 03:04 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 23, 2026 - 02:30 PDT

Investigating

Customers using the events/logs APIs or viewing logs in the customer portal may see errors in viewing or retrieving logs. These errors are only affecting a subset of our customers.
Posted Jun 23, 2026 - 02:14 PDT
This incident affected: Email Services (Events & Logs).