Europe - Email Delivery Latency

Incident Report for mailgun

Resolved

This incident has been resolved.
Posted Oct 17, 2024 - 13:41 PDT

Monitoring

A fix has been implemented and traffic is sending through these networks. We are monitoring the resolution.
Posted Oct 17, 2024 - 13:02 PDT

Update

We are continuing to work with our network provider to bring this range online.
Posted Oct 17, 2024 - 12:15 PDT

Identified

Further mitigations are being worked on to resolve networking issues, messages will continue to be delayed until a full fix is implemented.
Posted Oct 17, 2024 - 10:36 PDT

Update

We are continuing to process the sending backlog at a reduced rate while things recover. Delays for the affected network should still be expected.
Posted Oct 17, 2024 - 10:26 PDT

Monitoring

Connectivity has been restored, we are monitoring the traffic backlog as sending resumes.
Posted Oct 17, 2024 - 08:30 PDT

Update

We are continuing to work with our networking partner on the fix. Only customers sending with IPs in the 159.135.132.0/24 range are impacted.
Posted Oct 17, 2024 - 06:34 PDT

Identified

Due to network connectivity issues with a third party, there is a chance that emails being sent through Mailgun's EU region are experiencing delivery delays. The issue has been identified and a fix is in progress.
Posted Oct 17, 2024 - 05:12 PDT
This incident affected: Email Services (Outbound Delivery).