Intermittent errors when using the API

Incident Report for mailgun

Resolved

On 3/22/16 between 13:00 - 16:00 UTC we experienced an outage to parts of our API. This outage was caused by a configuration change to our internal load balancer that was deployed to production on 3/21/16 but only manifested itself under high load.

When we discovered the cause of the latency was issues we rolled back our change and the load balancer performance, and in turn our API performance, returned back to normal.

No messages were lost during the outage.

Posted Mar 22, 2016 - 17:22 PDT