tag:status.mailgun.com,2005:/historymailgun Status - Incident History2024-03-29T00:52:53-07:00mailguntag:status.mailgun.com,2005:Incident/203758142024-03-27T20:37:52-07:002024-03-27T20:37:52-07:00US Logs & Events API Issues<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>20:37</var> PDT</small><br><strong>Resolved</strong> - The data back fill process will complete shortly.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>14:27</var> PDT</small><br><strong>Update</strong> - The work on restoring the missing data from 00:00 -> 1:40 UTC continues. We are continuing to monitor the back fill process.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:04</var> PDT</small><br><strong>Update</strong> - The work on restoring the missing data from 00:00 -> 1:40 UTC is well underway. We continue to monitor the backfill process.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>08:41</var> PDT</small><br><strong>Update</strong> - The work on restoring the missing data from 00:00 -> 1:40 UTC is still ongoing.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>07:26</var> PDT</small><br><strong>Update</strong> - The Events API continues to operate as expected. Some customers may be missing events from 00:00 through 01:40 UTC. We are actively working on restoring that data.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>05:50</var> PDT</small><br><strong>Monitoring</strong> - The Events / Logs API & control panel are now working as expected. We continue to monitor closely.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>05:38</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>04:52</var> PDT</small><br><strong>Investigating</strong> - We are experiencing issues with our Events & Logs API for our US regions. You may notice missing events at the moment (API & Control panel). Engineering is investigating.</p>tag:status.mailgun.com,2005:Incident/200517802024-02-22T13:50:10-08:002024-02-22T13:50:10-08:00Intermittent errors from stats endpoints<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>13:50</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>13:14</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>13:02</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.mailgun.com,2005:Incident/200496282024-02-22T10:34:40-08:002024-02-22T10:34:40-08:00Intermittent Connection Timeouts SMTP and HTTP(s) in US.<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>10:34</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:41</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>08:36</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>08:36</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.mailgun.com,2005:Incident/199948112024-02-15T13:44:21-08:002024-02-15T13:44:22-08:00Intermittent errors from stats endpoints<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>13:44</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>13:25</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>12:55</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>12:55</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.mailgun.com,2005:Incident/199651102024-02-13T08:01:00-08:002024-02-13T08:01:02-08:00Login Issues to Mailgun and intermittent connection issues to api.mailgun.net<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>08:01</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>05:40</var> PST</small><br><strong>Update</strong> - We are continuing to monitor our systems. All impacts of this attack have been mitigated at this time.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>17:50</var> PST</small><br><strong>Monitoring</strong> - A mitigation has been put in place to restore the functionality of our login page. We are continuing to monitor the DDOS attack.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>12:27</var> PST</small><br><strong>Update</strong> - We are continuing work to mitigate impact to our login page. More updates will be provided when information becomes available.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>09:24</var> PST</small><br><strong>Update</strong> - Our cloud provider is working through internal escalation process to help us with the mitigation, meanwhile we are working on scaling up the infrastructure to support the load.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>06:45</var> PST</small><br><strong>Update</strong> - We are working with our cloud provider on possible mitigation strategy.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>04:33</var> PST</small><br><strong>Identified</strong> - We are seeing a DDOS attack against our login page and we have deployed mitigation changes to improve the experience for the legitimate users, still working on complete resolution.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>02:41</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>01:06</var> PST</small><br><strong>Investigating</strong> - We are currently investigating intermittent issues logging into the Mailgun control panel.</p>tag:status.mailgun.com,2005:Incident/199425792024-02-08T16:31:36-08:002024-02-08T16:31:37-08:00Log events may be delayed for some customers.<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>16:31</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>15:27</var> PST</small><br><strong>Update</strong> - Delay continues to decrease, we are monitoring the recovery at this time.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>14:24</var> PST</small><br><strong>Monitoring</strong> - We are monitoring our system as the delay resolves.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>13:15</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>12:40</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.mailgun.com,2005:Incident/199235122024-02-06T09:52:16-08:002024-02-06T09:52:16-08:00Intermittent connection issues to api.eu.mailgun.net<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>09:52</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>09:37</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>09:16</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.mailgun.com,2005:Incident/191894402023-11-21T11:31:32-08:002023-11-21T11:31:33-08:00Intermittent Errors Mailgun Control Panel<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>11:31</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>11:09</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>11:03</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>10:50</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.mailgun.com,2005:Incident/189845332023-10-31T19:49:00-07:002023-10-31T19:49:02-07:00EU message delivery failures<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>19:49</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>19:31</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>19:31</var> PDT</small><br><strong>Monitoring</strong> - The issue has been addressed. Monitoring continues.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>19:09</var> PDT</small><br><strong>Identified</strong> - The issue has been identified.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>17:49</var> PDT</small><br><strong>Investigating</strong> - We are currently seeing an increase in failed email delivery in our EU region. Investigation is ongoing.</p>tag:status.mailgun.com,2005:Incident/188560742023-10-19T11:12:26-07:002023-10-19T11:12:27-07:00Control Panel Intermittently Unavailable<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>11:12</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>10:51</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>10:39</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>10:09</var> PDT</small><br><strong>Investigating</strong> - Mailgun Engineers are investigating issues with app.mailgun.com availability.</p>tag:status.mailgun.com,2005:Incident/187324702023-10-06T22:30:00-07:002023-10-09T06:54:32-07:00HTTPs Tracking Outage<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>22:30</var> PDT</small><br><strong>Resolved</strong> - Tracking events for domains using HTTPs tracking were not processed due to an outage.</p>tag:status.mailgun.com,2005:Incident/186799472023-10-03T19:30:00-07:002023-10-03T10:16:18-07:00Delayed Sending in US Region<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>19:30</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p>tag:status.mailgun.com,2005:Incident/183945672023-09-05T06:13:39-07:002023-09-05T06:13:39-07:00Sending Delays in US region<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>06:13</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>06:13</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>06:03</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>05:16</var> PDT</small><br><strong>Identified</strong> - Some customers may be experiencing longer than normal sending times for transactions email. We've identified the issue and are working on a fix.</p>tag:status.mailgun.com,2005:Incident/183089932023-08-29T09:35:38-07:002023-08-29T09:35:38-07:00Increased errors on /message API<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>09:35</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>09:08</var> PDT</small><br><strong>Monitoring</strong> - You may have experienced elevated 404s on our message endpoint in the US region. The issue has been identified and a fix has been put in place.</p>tag:status.mailgun.com,2005:Incident/179771052023-07-27T09:43:33-07:002023-07-27T09:43:33-07:00Delays in EU transactional email delivery time<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>09:43</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>09:07</var> PDT</small><br><strong>Monitoring</strong> - Delivery time for EU transactional emails is back to normal. We continue to monitor.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>08:32</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing delays delivering transactional emails in our EU region. Investigation is ongoing.</p>tag:status.mailgun.com,2005:Incident/179574272023-07-25T11:53:22-07:002023-07-25T11:53:22-07:00EU region inbound route processing delays<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>11:53</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>11:41</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>11:28</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate the issue.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>10:02</var> PDT</small><br><strong>Investigating</strong> - Inbound route processing in the EU region is currently experiencing delays. We are investigating the issue.</p>tag:status.mailgun.com,2005:Incident/174453832023-06-01T17:48:10-07:002023-06-01T17:48:11-07:00Intermittent Login Issues<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>17:48</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>15:20</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented. We continue to monitor.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>13:03</var> PDT</small><br><strong>Update</strong> - We continue to investigate a fix.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>11:22</var> PDT</small><br><strong>Identified</strong> - We are currently investigating intermittent issues logging into the Mailgun control panel. The source of the issue has been identified.</p>tag:status.mailgun.com,2005:Incident/174329982023-05-31T09:44:12-07:002023-05-31T09:44:12-07:00Intermittent Login Issues<p><small>May <var data-var='date'>31</var>, <var data-var='time'>09:44</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>08:58</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the resolution.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>08:13</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating intermittent issues logging into the Mailgun control panel.</p>tag:status.mailgun.com,2005:Incident/171362272023-05-03T15:17:59-07:002023-05-03T15:17:59-07:00Intermittent Login Errors<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>15:17</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>14:20</var> PDT</small><br><strong>Identified</strong> - We have identified the cause of intermittent errors when logging into or navigating the Control Panel and are working on a fix.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>13:51</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating intermittent errors when logging into or navigating the Control Panel.</p>tag:status.mailgun.com,2005:Incident/167418522023-04-19T06:00:11-07:002023-04-19T06:00:12-07:00Legacy Webhook EOL - Read Only<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>06:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>06:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>15:07</var> PDT</small><br><strong>Scheduled</strong> - We will be continuing our planned deprecation of Legacy Webhooks by moving all Legacy Webhooks to Read-Only mode on April 18th, 2023. Please reference this article for more information: https://help.mailgun.com/hc/en-us/articles/14048832145051</p>tag:status.mailgun.com,2005:Incident/162227112023-02-28T09:20:31-08:002023-02-28T09:20:31-08:00Intermittent connection issues<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>09:20</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>10:07</var> PST</small><br><strong>Update</strong> - We continue to closely monitor traffic and are prepared to make additional proactive and reactive infrastructure changes as required.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>18:38</var> PST</small><br><strong>Update</strong> - We have completed a series of successful infrastructure changes and will monitor traffic closely over the weekend. Unless there is another major development, our next update will be on Monday.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>12:40</var> PST</small><br><strong>Update</strong> - Still executing against the mitigation strategy and monitoring platform performance.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>07:26</var> PST</small><br><strong>Update</strong> - We continue to execute against our mitigation strategy and closely monitor platform performance.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>18:16</var> PST</small><br><strong>Update</strong> - We continue to monitor platform performance.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>14:52</var> PST</small><br><strong>Update</strong> - We continue to deploy infrastructure updates, both proactive and reactive, while closely monitoring platform performance.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>06:23</var> PST</small><br><strong>Update</strong> - We are continuing to actively mitigate the attack at this time and are closely monitoring the performance of the system.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>18:32</var> PST</small><br><strong>Update</strong> - Our platform is still under an active DDoS attack. We are continuing to apply mitigation tactics and closely monitoring platform performance.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>13:20</var> PST</small><br><strong>Update</strong> - We are seeing the attack to be shifted to the EU region. We continue to monitor the situation.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:04</var> PST</small><br><strong>Update</strong> - We continue to investigate solutions and are actively monitoring the system.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>18:58</var> PST</small><br><strong>Update</strong> - DDoS protection remains in place. We are actively monitoring the system.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>13:40</var> PST</small><br><strong>Update</strong> - We are still seeing reports of some customers having issues. Moving the component status to "Degraded Performance".</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>13:08</var> PST</small><br><strong>Monitoring</strong> - DDoS protection is still in place. We are continuing to monitor the system.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>11:25</var> PST</small><br><strong>Update</strong> - Implemented DDoS protection and monitoring results.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>10:33</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>09:50</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>07:31</var> PST</small><br><strong>Investigating</strong> - We've been seeing intermittent connection issues to our API and SMTP endpoints located in the US.</p>tag:status.mailgun.com,2005:Incident/159307542023-01-25T03:44:26-08:002023-01-25T03:44:27-08:00EU Region Domain errors - sending delays<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>03:44</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>03:25</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>03:18</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>03:09</var> PST</small><br><strong>Investigating</strong> - Our EU region is experiencing sending delays due to communication troubles with our domains API</p>tag:status.mailgun.com,2005:Incident/159001872023-01-21T08:54:55-08:002023-01-21T08:54:56-08:00Message Delivery Delays in the EU Region<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>08:54</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>08:47</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>08:40</var> PST</small><br><strong>Identified</strong> - The issue has been identified, a fix is in progress.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>07:42</var> PST</small><br><strong>Investigating</strong> - We are currently investigating message delivery delays in the EU region</p>tag:status.mailgun.com,2005:Incident/157771612023-01-05T06:21:06-08:002023-01-05T06:21:07-08:00Some templates not loading on Email Template Builder<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>06:21</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>06:03</var> PST</small><br><strong>Update</strong> - This is specific to the EU region. The problem has been identified and a fix is in progress.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>04:36</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>02:53</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.mailgun.com,2005:Incident/157697072023-01-04T03:42:12-08:002023-01-04T03:42:12-08:00Some templates not loading on Email Template Builder<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>03:42</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>03:29</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>03:25</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>01:53</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>